Madison Jowers
Cook Discount Drugs
Graceville
12
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Certified Pharmacy Technician, Management and Sale
6 Years- Managed medication inventory and ensured accurate stock levels for seamless pharmacy operations.
- Assisted pharmacists in preparing prescriptions, enhancing workflow efficiency and accuracy.
- Trained new staff on pharmacy procedures, fostering a knowledgeable and efficient team environment.
- Recorded and inventoried products as they came in daily.
- Assisted with payroll accounts, as well as handled all financial responsibilitie.
Medical/Surgical Assistant
1 Year 10 Months- Assisted in surgical procedures, ensuring instruments and supplies were prepared and sterilized effectively.
- Collaborated with surgeons to enhance workflow efficiency during dermatological surgeries.
- Trained new surgical assistants on best practices for patient care and safety protocols.
- Monitored patient vitals and provided immediate support during surgical interventions.
Certified Nursing Assistant
4 Years 2 Months- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Trained new staff on patient care protocols and operational procedures.
Education
High School Diploma
- Honor Roll
Pharmacy Technician - Medical
- summa cum laude graduate
Medical Assistant - Medical
- GPA 4.0
- magna cum laude graduate
Certified Nursing Assistant - Medical
- magna cum laude graduate
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
HIPAA regulations
Workflow optimization
Insurance verification
Inventory management
New hire onboarding
Multitasking and organization
Verbal and written communication
Scheduling
Microsoft outlook
Paperwork processing
Patient paperwork
Cash register operations
Insurance processing
Computer proficiency
Timeline
Certified Pharmacy Technician, Management and Sale
Cook Discount Drugs
07.2020 - 07.2026Read More
Medical/Surgical Assistant
Dermatology Specialists
09.2018 - 07.2020Read More
Certified Nursing Assistant
Signature HealthCARE
08.2014 - 10.2018Read More
Ashworth College
Pharmacy Technician from Medical
Read More
Panhandle Technical
High School Diploma
Read More
Fortis College
Medical Assistant from Medical
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George C Wallace Community College
Certified Nursing Assistant from Medical
Read More