Madison Kelly
Cleveland ,TX
Summary
Howdy,
Marine biology student at Texas A&M University at Galveston, passionate about marine life conservation and public education. Strong leader and team collaborator with excellent communication skills, and a willingness to learn. Seeking opportunities in outreach, education, and environmental conservation.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Cashier
Tarkington Baseball Concession
Cleveland, Texas
03.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization at the concession stand during events.
- Assisted customers with menu selections and answered product-related questions.
- Handled cash, credit cards, and mobile payments accurately during busy shifts.
- Collaborated with team members to ensure timely food and beverage service.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints and provided effective solutions for satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Sales Associate
Dollar General Store
Cleveland, Texas
06.2023 - 08.2024
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store presentation.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and maintained inventory levels daily.
- Handled customer returns and exchanges following store policies.
- Maintained cleanliness and safety standards throughout the store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Bachelor of Science - Marine Biology
Texas A&M University
Galveston, TX05-2028
Associate of Science - Marine Biology
Lone Star College
Houston, TX05-2025
High School Diploma -
Tarkington High School
Cleveland05-2025
Skills
- Team collaboration and leadership
- Customer service excellence
- Inventory management strategies
- Effective communication skills
- Problem solving techniques
- Sales strategies
- Visual merchandising expertise
- Marine biology knowledge
- Conservation practices
- Biology fundamentals
- Group discussion facilitation
- Communications management
- Adaptive leadership skills
- Team building initiatives
- Work planning and scheduling proficiency
- Cleaning and maintenance practices
- Item restocking procedures
- Customer service
- Work ethic and integrity
Education and Training
other,other,true,other
Languages
English
Full Professional
Timeline
Cashier
Tarkington Baseball Concession
03.2024 - 04.2025
Sales Associate
Dollar General Store
06.2023 - 08.2024
Associate of Science - Marine Biology
Lone Star College
High School Diploma -
Tarkington High School
Bachelor of Science - Marine Biology
Texas A&M University