Madison Kidner
Starbucks Coffee Company
Vancouver,WA
1
Certification
7
years of professional experience
Compassionate and highly organized human services professional with experience supporting older adults, families, students, and community members across senior living, healthcare-related, educational, and customer service environments. Background includes direct experience in a senior care setting, senior living marketing and resident engagement, administrative support, and team supervision. Bachelor's degree in Human Development with additional education in Gerontology, Human Services Case Management & Administration, and Family Studies. Skilled in building collaborative relationships, communicating with diverse populations, coordinating activities and services, resolving concerns, maintaining confidentiality, and managing multiple priorities in fast-paced environments. Passionate about supporting older adults and families and contributing to coordinated, person-centered behavioral health services.
Work History
Supervisor
3 Years 9 Months- Lead daily store operations while creating a welcoming and positive experience for customers and team members.
- Supervise, coach, and support employees to maintain high standards of customer service, product quality, and operational performance.
- Build strong relationships with customers through personalized service, active listening, and consistent follow-through.
- Handle customer concerns and resolve problems professionally while maintaining a positive customer experience.
- Support sales and store performance by engaging customers, promoting products, and identifying opportunities to improve the customer experience.
- Train and mentor team members while promoting teamwork, accountability, and effective communication.
- Coordinate daily priorities in a fast-paced environment and adapt quickly to changing customer and business needs.
- Maintain a clean, organized, and welcoming environment while ensuring company standards and procedures are followed.
Internship
- Supported the community's marketing and outreach efforts by participating in events, marketing outings, and community engagement activities.
- Assisted with resident and prospective-family tours, helping visitors learn about the community, services, activities, and overall senior living experience.
- Assisted with planning, preparing, and setting up community events and activities for residents, families, and prospective residents.
- Helped create welcoming and engaging experiences for residents and visitors through activities and community programming.
- Worked alongside marketing, activities, and community staff to support a consistent and positive resident and family experience.
- Gained firsthand experience understanding the needs of seniors and families as they consider senior living options.
Teaching Assistant
- Supported daily classroom activities while creating a safe, welcoming, and engaging environment.
- Built positive relationships with children and families through effective communication, patience, and compassion.
- Assisted with planning and facilitating activities designed to encourage participation, learning, and social development.
- Worked collaboratively with teachers and staff to maintain an organized and supportive environment.
- Demonstrated strong communication, adaptability, and interpersonal skills when working with individuals and families from diverse backgrounds.
Administrative Assistant
1 Year- Provided professional administrative and customer service support in a college environment.
- Assisted students, staff, faculty, and visitors by answering questions, providing information, and directing individuals to appropriate resources.
- Managed administrative tasks while maintaining accuracy, organization, and attention to detail.
- Supported scheduling, communication, documentation, and day-to-day office operations.
- Handled sensitive information professionally and maintained confidentiality.
- Communicated effectively with individuals from diverse backgrounds and responded to questions and concerns with patience and professionalism.
- Balanced multiple priorities and deadlines while maintaining a high level of organization and service.
Dietary Aide
2 Years- Provided food and dining support in a senior care environment while maintaining a respectful and resident-focused approach.
- Assisted with meal preparation, serving, dining room setup, and maintaining a clean and organized dining environment.
- Interacted directly with residents and developed an understanding of the importance of personalized service and dignity in senior care.
- Followed food safety, sanitation, and health procedures to support a safe environment.
- Communicated with residents and staff regarding dining needs and preferences.
- Demonstrated compassion, patience, and professionalism while working with older adults.
Education
Bachelor of Arts - Human Development
Cum Laude Honors
Family Studies
Gerontology
Human Services Case Mgmt & Adm
Skills
Sales & Customer Relationship Building
Senior Living & Resident Engagement
Community Tours & Presentations
Marketing Events & Outreach
Lead Engagement & Follow-Up
Community & Healthcare Outreach
Customer Service & Hospitality
Team Leadership & Training
Event Planning & Coordination
Communication & Relationship Management
Problem Solving & Conflict Resolution
Community Activities & Programming
Social Media & Community Promotion
Microsoft Office & Digital Tools
Food Safety & Sanitation
Experience in senior living and resident-centered environments
Comfortable conducting community tours and speaking with prospective residents and families
Comfortable participating in marketing events
community outreach
and networking activities
Available for occasional evenings
weekends
and holidays
Passionate about supporting seniors and families through important life transitions
Certification
Certificate in Gerontology, Certificate/Coursework in Case Management, Certificate/Coursework in Family Studies, Food Handler Certification
Timeline
Internship
Trustwell Living - Assisted Living & Respite
01.2025 - 01.2025Read More
Supervisor
Starbucks Coffee Company
01.2023 - CurrentRead More
Teaching Assistant
Wee Care Day Care
01.2023 - 01.2023Read More
Administrative Assistant
Portland Community College
01.2022 - 01.2023Read More
Dietary Aide
Prestige Senior Living Bridgewood
01.2020 - 01.2022Read More
Washington State University
Bachelor of Arts from Human Development
Read More
Washington State University
Family Studies
Read More
Washington State University
Gerontology
Read More
Washington State University
Human Services Case Mgmt & Adm
Read More