Madison Kohout
Chesterfield,VA
Summary
Driven Team Leader with a proven track record at Chick-fil-A, enhancing team productivity and customer satisfaction through expert coaching and issue resolution. Excelled in staff training and performance improvement, leveraging skills in cash handling and teamwork to exceed operational goals. Achieved significant advancements in employee development and customer service excellence.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
02.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recorded and edited videos to facilitate remote learning.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained a clean and organized workspace by cleaning restrooms, wiping counters, and taking out trash.
Education
High School Diploma -
Buford Road Christian Academy
819 Buford Rd, North Chesterfield, VA, 2323505.2024
Skills
- Coaching
- Employee Evaluation
- Cash Handling
- Issue Resolution
- Staff Training
- Performance Improvement
- Teamwork and Collaboration
- Team Supervision
Timeline
Team Leader
Chick-fil-A
02.2022 - Current
High School Diploma -
Buford Road Christian Academy