Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Konrad

Menomonie,WI

Summary

I began bussing, banqueting, and catering for Van Ables at sixteen, by the end of my first summer working here I was training to close the restaurant. Closing at Van Ables was a very stressful but worth while experience as it taught me a practical application of leadership skills as I learned to take charge of as few as two other during week nights and as many as thirty plus during eventful weekends involving multiple catering jobs, multiple banquets, and regular restaurant work. I later went on to get my first waitressing job here where I learned to work one on one with customers daily, and I learned to create a professional and enjoyable experience for customers. I later on took these learned skills to Buffalo Wild Wings, were I continue to use these skills as a waitress, a trainer, and a bartender. It was while working here that I also got my serve safe certificate and then used this to purchase a bartenders license in the city of Appleton. It was here that I became familiar with the more lively environment of the bar and its everyday operations. I continue to work here during my time away from school, where I enjoy what I do and who I work with.

Overview

5
5
years of professional experience

Work History

Bartender

Buffalo Wild Wings
12.2021 - Current
  • Safely trained and is to handle alcohol and keep track of customers alcohol consumption.
  • Help to server customers food , drinks, and a worth while experience.
  • Served high customer volumes during special events, nights, and weekends. Including food and drinks.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.


Waitress, and Wait Staff Trainer

Buffalo Wild Wings
12.2021 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink and food orders.
  • Training new serving staff on how to serve and create a clean and friendly environment.
  • Helped to create a friendly and fun environment for customers to enjoy.

Closer

Van Ables
06.2019 - 08.2022
  • In charge of large quantities of employees, ranging from as few as three others to as large as thirty plus.
  • Stocked, cleaned, and prepared the restaurant for the next day, including helping set up for large banquets, catering jobs, and regular restaurant hours.
  • Cut employees for both brakes, and for end of day.
  • Double checked restaurant for final preparations for the fallowing day.
  • Occasionally locking up the doors. (This was also done by the owners or the closing bartender. )

Restaurant Busser

Van Ables
01.2019 - 08.2022
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Helped to do dishes during and after hours, preparing for the next day.

Waitress

Van Ables
01.2019 - 08.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Helped to create a fun and enjoyable environment for customers during their stay at the restaurant.

Caterer, and Banquet Server

Van Ables
01.2019 - 08.2022
  • Provided friendly, courteous service to create memorable moments for guests.
  • Plated food, and drinks, as well as serving the food and drinks.
  • Running refills to tables.
  • Set up and disassembled food service stations, guest tables, equipment and furniture per contract specifications. As well as setting up and cleaning dance floors after take down of tables and equipment.
  • Aided in delivering catered food and supplies to facility for on-time set-up.
  • Drove fellow employees to destinations for catering services.

Education

Psychology

UW Stout
Menomonie, WI
12.2026

High School Diploma -

Brillion High School
Brillion, WI
05.2022

Skills

  • Professional Service Standards
  • Teamwork and Professionalism
  • Engaging Customers
  • Cleanliness Standards
  • Stocking and Replenishing
  • Room Inventory
  • Plating and Presentation
  • Aloha POS
  • Cash Handling
  • Leadership

Timeline

Bartender

Buffalo Wild Wings
12.2021 - Current

Waitress, and Wait Staff Trainer

Buffalo Wild Wings
12.2021 - Current

Closer

Van Ables
06.2019 - 08.2022

Restaurant Busser

Van Ables
01.2019 - 08.2022

Waitress

Van Ables
01.2019 - 08.2022

Caterer, and Banquet Server

Van Ables
01.2019 - 08.2022

Psychology

UW Stout

High School Diploma -

Brillion High School
Madison Konrad