Madison Kopfler

• Utilized applicant tracking systems to manage candidate pipelines and enhance recruitment workflows.
• Utilized various tools such as LinkedIn Recruiter, job boards, and applicant tracking systems to source potential candidates effectively.
• Developed targeted recruitment strategies to attract top sales talent across multiple regions.
• Conducted in-depth interviews to assess candidate qualifications and cultural fit for organizational success.

• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Managed reservation systems to optimize table turnover and guest experience.
• Handled guest inquiries and concerns effectively, enhancing overall satisfaction levels.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Assisted in training new hosts on customer service protocols and operational procedures.

• Led and managed a five-person marketing team, overseeing content strategy and execution across all social media platforms
• Directed the planning, curation, and approval of all social media content to ensure brand consistency and engagement
• Collaborated with other vice presidents on the executive board to support their marketing needs and enhance overall chapter visibility
• Developed and executed strategic campaigns to attract and recruit new members, strengthening the sorority’s presence and outreach

• Led daily activities, ensuring camper engagement and safety throughout programs.
• Developed and implemented age-appropriate educational and recreational activities.
• Managed conflict resolution among campers, promoting a positive group dynamic.
• Worked with children of varying age, interest, skill, and developmental levels.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.

• Strategized, created, and managed all Instagram content, including posts and captions
• Collaborated with the marketing team to develop engaging and cohesive social media campaigns
• Ensured brand consistency and audience engagement across all social platforms
  

• Crafted high-quality espresso beverages using advanced brewing techniques.
• Maintained cleanliness and organization of workstations to enhance efficiency.
• Provided exceptional customer service, fostering positive guest experiences.
• Trained new baristas in beverage preparation and customer interaction skills.
• Developed seasonal drink menus, incorporating customer feedback for improvements.

• Supervised daily operations to ensure efficient workflow and exceptional customer service.
• Trained and mentored team members on product knowledge and operational procedures.
• Resolved customer complaints effectively, enhancing overall customer satisfaction rates.
• Managed inventory levels of fruits, vegetables, and supplies to optimize product availability.

• Engaged with accounts on instagram in order to gain a large following for the Honey Scoop Blog ran by Ashley Hetherington
• Compiled analytic reports to track growth and determine trends for the blog
• Wrote and posted one blog post a month

• Alpha Phi Sorority Member

Alpha Phi Executive Board Member (2023-2024)

• Completed AP course in English Literature and Composition
• Completed AP course in Psychology
• 3.9 GPA
• Yearbook Member
• Extracurricular Activities: Varsity Cheerleading
• Magna Cum Laude graduate