Madison Kozier
Sparks,NV
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
08.2023 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Private Event Bartender
Crockett Facilities Services
06.2022 - 06.2023
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Developed signature cocktail menu, which became highlight of event offerings.
Education
Bachelor of Science - Business Administration
Sonoma State University
Rohnert Park, CA06-2023
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- High volume dining
- Order accuracy
- Memory retention
- Food sales and promotion
Timeline
Server
Texas Roadhouse
08.2023 - Current
Private Event Bartender
Crockett Facilities Services
06.2022 - 06.2023
Bachelor of Science - Business Administration
Sonoma State University
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