Madison Krenzer
Rochester
Summary
Developed exceptional communication and problem-solving skills in fast-paced insurance environment. Adept at managing customer inquiries and resolving issues efficiently while maintaining high service standards. Looking to transition into new field, leveraging transferrable skills to contribute effectively in different capacity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Representative
State Farm
12.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
Managing Bartender
Russell Station Bar & Grill
09.2020 - 06.2024
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Education
Science And Psychology - Psychology
Monroe Community College
Rochester, NYSkills
- Workplace safety
- Scheduling staff
- Sanitation standards
- Beverage making
- Customer service
- Highly reliable
- Engaging personality
- Suggestive selling
- ABC standards
Certification
Property & Casualty License
Timeline
Office Representative
State Farm
12.2024 - Current
Managing Bartender
Russell Station Bar & Grill
09.2020 - 06.2024
Science And Psychology - Psychology
Monroe Community College
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