Madison Lane
Dunnellon,FL
Summary
Proven ability in high-volume dining and guest seating arrangements, demonstrated at Glory Days Grill and Jersey Mike's Subs. Excelled in food preparation safety and impression management, enhancing customer satisfaction and operational efficiency. Skilled in collaborative teamwork and adept at managing dining room dynamics, significantly contributing to workplace harmony and customer service excellence.
Overview
1
1
year of professional experience
Work History
Togo\host
Glory Days Grill
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Crew Member
Jersey Mike's Subs
05.2023 - 04.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FLSkills
Impression management
Timeline
Togo\host
Glory Days Grill
04.2024 - Current
Crew Member
Jersey Mike's Subs
05.2023 - 04.2024
High School Diploma -
Dunnellon High School
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