Madison Langsett
Spokane Valley
Summary
Dynamic customer service professional with extensive experience at Black Angus Steak House, excelling in effective multitasking and complaint handling. Proven track record of enhancing customer satisfaction through personalized service and expert product knowledge. Adept at training staff and streamlining operations to foster a welcoming environment and improve overall service quality.
Overview
3
3
years of professional experience
Work History
Hostess
Black Angus Steak House
08.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Associate
Bath & Body Works
10.2023 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Online Shopper
Walmart
02.2024 - 04.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
Central Valley High School
Spokane Valley, WA06-2023
Bachelor's in Education - Early And Special Childhood Education
Eastern Washington University
Cheney, WA06-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
- Detail-oriented
- Interactive communication skills
- Payment processing
- Complaint handling
- Safe food handling
- Table bussing
Timeline
Online Shopper
Walmart
02.2024 - 04.2024
Associate
Bath & Body Works
10.2023 - 10.2024
Hostess
Black Angus Steak House
08.2022 - Current
High School Diploma -
Central Valley High School
Bachelor's in Education - Early And Special Childhood Education
Eastern Washington University
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