Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Madison LeClair

Worcester,MA

Summary

Compassionate Helping Hand with experience in providing crucial support to individuals and families in need. Strengths include active listening, problem-solving skills, and ability to handle high-stress situations calmly. Contributed significantly to improving client well-being in previous roles through empathetic interaction and resource coordination.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Dennys Restaurant
Worcester, MA
08.2022 - 03.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

To-Go Specialist

Olive Garden Restaurant
Worcester, MA
02.2021 - 07.2022
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Operated cash register, collected payment from customers and provided change when necessary.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Performed opening duties including setting up workstations with required supplies and equipment.
  • Ensured that all food safety regulations were followed during meal preparation process.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.

Crew Member

Tutti Fruitti Frozen Yogurt
Auburn, MA
06.2019 - 04.2020
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared frozen yogurt by following recipes and instructions.
  • Cleaned equipment such as blenders, mixers, dispensers. to ensure proper functioning.
  • Checked expiration dates on products to ensure quality control measures were met.
  • Performed daily opening and closing duties such as setting up shop displays or counting cash drawers.
  • Trained new employees on job tasks related to the operation of a frozen yogurt shop.
  • Delivered exceptional customer service by addressing customer needs promptly and courteously.

Education

Some College (No Degree) - Criminal Justice

Quinsigamond Community College
Worcester, MA

Skills

  • Compassionate patient care
  • Compassion and Empathy
  • Professional Appearance
  • Confidentiality
  • Insurance Verification
  • Facilities Maintenance
  • Documentation and Recordkeeping
  • Communication Skills
  • Analytical Thinking
  • Active Listening
  • Conflict Resolution
  • Treatment Planning
  • Multitasking
  • Team Collaboration
  • Interpersonal Communication
  • Problem-solving abilities
  • Time Management
  • Patient Advocacy
  • Goal Setting
  • Clinical Documentation
  • Adaptability and Flexibility
  • Excellent Communication
  • Reliability
  • Professional Demeanor

Languages

English
Professional

Certification

  • Tip certified

Affiliations

  • Church
  • Al-Anon
  • Gym
  • Yoga
  • College
  • Peer support
  • Youth Councelor

Accomplishments

  • Deans List
  • Honor Society
  • Employee of the Month

References

  • Jessie Brownell - Friend - 774-351-8687
  • Kevin Wyke - Manager (Denny's) - 508-658-3420

Timeline

Server

Dennys Restaurant
08.2022 - 03.2024

To-Go Specialist

Olive Garden Restaurant
02.2021 - 07.2022

Crew Member

Tutti Fruitti Frozen Yogurt
06.2019 - 04.2020

Some College (No Degree) - Criminal Justice

Quinsigamond Community College

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Madison LeClair