Tianni Giaconne-Renfro
Iowa City,IA
Summary
I hold myself to be a dynamic and adaptable professional with a rich background in healthcare and customer service, notably at Springfield Clinic. Excelled in patient access, leveraging healthcare software and HIPAA compliance, alongside compassionate patient care. Proven track record in improving patient experience and streamlining access processes, underpinned by excellent communication skills and a commitment to patient privacy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Jethro's steakhouse and BBQ
Iowa City, IA
04.2024 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Filled condiments and napkin containers during slack periods.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
Patient Access Specialist
Springfield clinic
Springfield , IL
06.2024 - 01.2025
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Documented patient counters in hospital system and initiated follow-up actions.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Ensured all required forms were completed accurately prior to patient visit.
- Assisted with referrals to specialists when necessary.
- Provided referrals to outside agencies when necessary.
Personal Caregiver
Self-employeed
Springfield , IL
06.2018 - 12.2024
- Provided personal care and companionship to elderly clients in their homes.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Kept detailed notes about the progress of each patient's health status.
- Built strong and trusting rapport with clients and loved ones.
- Took initiative in providing comfort measures for pain management when needed.
- Administered medication as prescribed by physicians in accordance with state regulations.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
Volunteer Coordinator
American Cancer Society
Springfield, IL
07.2017 - 04.2019
- Developed and implemented volunteer training programs to enhance volunteer skills and engagement.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
Education
Bachelor of Science - Biology
Univeristy of Iowa
Iowa City, IA12-2026
High School Diploma -
Springfield High School
Springfield, IL05-2020
Some College (No Degree) - Animal Science, Pre-vet
University of Kentucky
Lexington, KYSkills
- excellent communication skills
- Authorization verification
- Medical terminology
- Healthcare software
- HIPAA compliance
- Data entry proficiency
- Compassionate patient care
- Patient awareness
- Memory care techniques
- Medical records management
- CPR certified
- Adaptable under pressure
- Medication administration
Affiliations
- Dedicated to my physical health, I work out 5 times a week
- painting
- hiking
Accomplishments
- Accepted into BEST research program here at the universities hospital
- participated in research first semester in the OBGYN unit
Certification
- CPR certified
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Patient Access Specialist
Springfield clinic
06.2024 - 01.2025
Server
Jethro's steakhouse and BBQ
04.2024 - Current
Personal Caregiver
Self-employeed
06.2018 - 12.2024
Volunteer Coordinator
American Cancer Society
07.2017 - 04.2019
- CPR certified
Bachelor of Science - Biology
Univeristy of Iowa
High School Diploma -
Springfield High School
Some College (No Degree) - Animal Science, Pre-vet
University of Kentucky
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