Madison Leff
Pontiac,IL
Summary
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.
Enthusiastic team member eager to contribute to company success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Crew Member
McDonald's
Pontiac, IL
10.2020 - Current
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked well with teammates and accepted coaching from management team.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Waitress
Cabery Bar And Grill
Cabery, IL
09.2019 - 02.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Prepared beverages and filled food orders for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, and closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared specialty desserts for customers including cakes and pies
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Crew Member
Wendy's
Bloomington, IN
07.2018 - 06.2019
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Operated as full-service food provider in a fast paced establishment by taking orders, preparing meals and collecting payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Tri Point High School
Cullom, Il 09.2019 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Table setting knowledge
Food preparation and safety
Verbal and written communication
Point-of-sale transactions
Stocking and replenishing
Point of sale knowledge
Sales expertise
Cash Handling
Food running
Customer engagement
Menu memorization
Performance improvement
Beverage preparation
Interactive communication skills
Ordering procedures
Organization Skills
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Crew Member
McDonald's
10.2020 - Current
Waitress
Cabery Bar And Grill
09.2019 - 02.2020
High School Diploma -
Tri Point High School
09.2019 - Current
Crew Member
Wendy's
07.2018 - 06.2019