Madison Lewis
Keansburg,NJ
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at A Woman’s Place. Excelled in leadership roles, enhancing team dynamics and streamlining operations. Demonstrated proficiency in office administration and organizational skills, significantly improving operational efficiency. Renowned for exceptional customer engagement and adept handling of confidential information, fostering trust and loyalty.
Overview
7
7
years of professional experience
Work History
Office Manager
A Woman’s Place
Little Silver, NJ
08.2023 - Current
- Regularly reconciled accounts to maintain accurate financial records and ensure budget balance.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Receptionist
Grand Strand Pediatrics - Myrtle Beach
Myrtle Beach, SC
06.2023 - 07.2023
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Patient Transporter
Grand Strand Medical Center HCA
Myrtle Beach, SC
07.2022 - 07.2023
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Barista
Starbucks
Myrtle Beach, SC
06.2018 - 05.2020
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate In Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL01.2022
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Leadership skills
Accomplishments
Deans list all 4 semesters in college
Timeline
Office Manager
A Woman’s Place
08.2023 - Current
Receptionist
Grand Strand Pediatrics - Myrtle Beach
06.2023 - 07.2023
Patient Transporter
Grand Strand Medical Center HCA
07.2022 - 07.2023
Barista
Starbucks
06.2018 - 05.2020
Associate In Science - Healthcare Management
Ultimate Medical Academy