Madison Lin
Woodstock,GA
Summary
Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Experience in taking to-go orders over the phone and in person.
Overview
4
4
years of professional experience
Work History
Host/Cashier
Volcano Steak & Sushi
05.2021 - Current
- Greeted and seated guests, ensuring optimal customer service experience.
- Managed reservation systems to streamline guest flow and minimize wait times.
- Trained new hosts on company procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
River Ridge High School
Woodstock, GA05-2024
Social Work
University of Georgia
Athens, GA05-2028
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Reservations
- Exceptional communication
- Team collaboration
Timeline
Host/Cashier
Volcano Steak & Sushi
05.2021 - Current
High School Diploma -
River Ridge High School
Social Work
University of Georgia