Summary
Overview
Work History
Education
Skills
Timeline
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Madison Lopez

Seabrook

Summary

Polite and positive ambassador with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Hostess

Rosarios
05.2021 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations and communicated changes to guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.


Team Member

Project Pollo
03.2021 - 06.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Clean dishes and label products for fresh new ingredients.
  • Place orders over the phone and manage online orders.
  • Prep new sauces and vegan meats for the upcoming week.
  • Ensure all guests feel welcome and satisfied with their experience.

Barista/Team Member

Dunkin' Donuts
09.2020 - 03.2021
  • Served quality products while maintaining a clean and productive environment.
  • Meet safety and sanitation expectations.
  • Stock and label items during downtime.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.

Hostess

Alamo Cafe
06.2020 - 08.2020
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.

Sales Associate/Buyer Specialist

NTY Clothing Exchange
08.2018 - 03.2020
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Flash Pass Associate

Six Flags Fiesta Texas
06.2018 - 08.2018
  • Assist costumers with excellent customer service while providing information over the Flash Pass membership within the park.
  • Handle money and carefully price all members with the correct time slots of their purchase.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.

Education

Associates Degree - Liberal Arts

San Antonio College
San Antonio, TX
12.2024

High School Diploma -

Churchill High School
San Antonio, TX
03.2020

Skills

  • To-Go Order Preparation
  • Menu Memorization
  • Food Preparation and Safety
  • High-Volume Dining
  • Service Prioritization
  • Group Reservations Management
  • Active Listening and Communication
  • Hospitality service expertise

Timeline

Hostess

Rosarios
05.2021 - 08.2022

Team Member

Project Pollo
03.2021 - 06.2021

Barista/Team Member

Dunkin' Donuts
09.2020 - 03.2021

Hostess

Alamo Cafe
06.2020 - 08.2020

Sales Associate/Buyer Specialist

NTY Clothing Exchange
08.2018 - 03.2020

Flash Pass Associate

Six Flags Fiesta Texas
06.2018 - 08.2018

Associates Degree - Liberal Arts

San Antonio College

High School Diploma -

Churchill High School

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Madison Lopez