Madison Lopez
Staten Island,NY
Summary
Dedicated professional with experience in optical sales and customer service. Known for prioritizing tasks effectively and facilitating training for new team members. Committed to building patient relationships and boosting satisfaction.
Overview
5
5
years of professional experience
Work History
Optical Sales Manager
Eltingville Eye Center
Staten Island, NY
08.2025 - Current
- Maintained accurate inventory records to support efficient stock management and replenishment processes.
- Managed daily sales operations to ensure optimal customer experience and satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting patient relationships through excellent customer service and consistent followups.
Optometric Technician / Sales Representative
Cohens Fashion Optical
Staten Island, NY
10.2023 - 08.2025
- Assisted in patient intake, ensuring accurate documentation and efficient processing.
- Coordinated appointment scheduling, improving patient flow and reducing wait times.
- Educated patients on contact lens options and proper usage techniques.
- Assisted with insurance questions and eligibility for exams, glasses and contacts.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
Optometric Technician
Mostafavi Eye Institute
Staten Island, NY
07.2021 - 07.2022
- Assisted in patient intake and managed electronic health records for accuracy and efficiency.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with ophthalmologists during procedures, facilitating smooth operations and patient comfort.
- Obtained client medical history, medication information, symptoms, and allergies.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Education
CNA Graduate Certificate -
The New Millennium Training Center
Staten Island, NY10.2021
High School Diploma -
New Dorp High School
Staten Island, NY06.2020
Skills
- Goals and performance
- Motivational skills
- Training and development
- Customer service
- Conflict resolution
- Work prioritization
Timeline
Optical Sales Manager
Eltingville Eye Center
08.2025 - Current
Optometric Technician / Sales Representative
Cohens Fashion Optical
10.2023 - 08.2025
Optometric Technician
Mostafavi Eye Institute
07.2021 - 07.2022
CNA Graduate Certificate -
The New Millennium Training Center
High School Diploma -
New Dorp High School