Madison Lourenco
Fontana,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Oggis Sportsbar
Fontana, CA
04.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Resolved customer complaints effectively, enhancing overall dining experience.
Shift Supervisor
Starbucks
Fontana, CA
01.2024 - 03.2025
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Gave details on coffee blends and preparation descriptions to customers.
Server
Applebee's
Fontana
05.2024 - 01.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Biest
Rancho Cucamonga, CA
04.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Beauty Advisor
Target
Upland, CA
03.2022 - 11.2023
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Provided customers with product advice and recommendations based on their individual needs.
Barista Trainer
Starbucks
Fontana, CA
02.2021 - 03.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Education
Bachelor of Science - Political Science
University of Redlands
Redlands, CA04.2026
Skills
- Strong work ethic
- Team collaboration
- Memory retention
- Guest engagement
Volunteer Work
- REACH Program Volunteer, 3 years - which aims to provide educational support to young people who have experienced marginalization and exclusion from traditional schools. Some may have experienced homelessness, been suspended or expelled, or spent time in foster care and the juvenile justice system.
- Students For Environmental Justice, 4 years - works to ensure fair treatment and involvement of all people regardless of race and income in environmental decision making. Fought against environmental racism.
Languages
Spanish
Professional Working
Timeline
Server
Oggis Sportsbar
04.2025 - Current
Server
Applebee's
05.2024 - 01.2025
Shift Supervisor
Starbucks
01.2024 - 03.2025
Server
Biest
04.2023 - 05.2024
Beauty Advisor
Target
03.2022 - 11.2023
Barista Trainer
Starbucks
02.2021 - 03.2022
Bachelor of Science - Political Science
University of Redlands