Madison Lovell
Albany
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
05.2024 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Olive Garden Restaurant
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
To Go Specialist
Olive Garden Restaurant
12.2021 - 12.2022
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
Bachelor of Science - Biomedical Technology
Albany College of Pharmacy And Health Sciences
Albany, NY05.2027
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Sales techniques
Timeline
Server
BJ's Restaurant & Brewhouse
05.2024 - Current
Server
Olive Garden Restaurant
01.2023 - 08.2023
To Go Specialist
Olive Garden Restaurant
12.2021 - 12.2022
Bachelor of Science - Biomedical Technology
Albany College of Pharmacy And Health Sciences
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