Madison lynch
buna,tx
Summary
Dedicated Receptionist Administrator with proven expertise in client relations and reception management honed at Lumberton Medspa. Excelled in multitasking and organization, enhancing customer service by efficiently handling complaints and streamlining appointment scheduling. Achieved a significant improvement in client satisfaction and operational efficiency, demonstrating exceptional phone and email etiquette alongside a commitment to maintaining a welcoming environment.
Overview
1
1
year of professional experience
Work History
Receptionist Administrator
Lumberton Medspa
02.2024 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw all inventory and kept track of inventory sales
- Handled client memberships
- Kept track of permanent makeup second session calls
- Cleaned medspa and academy
- Restocked for service providers and overall spa needs
Education
Bachelor of Science - Pediatric Nursing
Lamar State College - Orange
Orange, TX05-2027
High School Diploma -
Buna High School
Buna, TX05-2022
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Payment collection
- Mail handling
- Appointment scheduling
- Client relations
- Scheduling appointments
- Supply management
- Customer service
- Phone and email etiquette
- Data entry
- Multitasking and organization
- Administration and operations
- Handling complaints
Timeline
Receptionist Administrator
Lumberton Medspa
02.2024 - 02.2025
Bachelor of Science - Pediatric Nursing
Lamar State College - Orange
High School Diploma -
Buna High School
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