Madison MANCINI
Orlando,FL
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Creative in applying robust solutions that promote retention and boost revenue. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Representative
Top Travel Locations Inc.
Longwood, FL
04.2024 - Current
- Drove $1.2 million in sales while implementing strategies that maintained a healthy 28% customer return rate.
- Articulated persuasive communication techniques to close deals quickly and efficiently.
- Presented customized travel packages based on client needs and interests, ensuring accurate information on product availability and pricing to enhance client satisfaction.
- Maintained detailed records of client interactions and transactions, facilitating timely follow-ups and fostering strong client relationships.
- Trained new sales team members on product offerings and effective sales techniques, contributing to overall team performance.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Tour Guide
American Ghost Adventures Inc.
Orlando, FL
11.2023 - Current
- Provided engaging tour experiences that catered to diverse group sizes and interests.
- Managed daily tour operations with strong organizational skills, ensuring smooth logistics and guest satisfaction.
- Developed comprehensive knowledge of local attractions, history, and culture.
- Tailored recommendations for attractions and activities to enhance visitor experiences based on individual preferences.
- Responded to visitor inquiries and gave directions.
- Adjusted tour plans on the spot to address unforeseen circumstances and maintain safety.
Sales Representative
Sombus Inc.
Orlando, FL
01.2023 - 04.2024
- Identified customer needs to deliver targeted sales solutions, contributing to increased profitability and revenue.
- Developed tailored sales techniques that effectively sold and upsold services to new and existing clients.
- Generated sales leads through cold calling and networking, resulting in expanded client base.
- Negotiated deals and handled complaints or objections efficiently.
- Researched competitors' products, prices, and sales techniques.
- Provided technical support for customers using the company's products or services.
Server/To-Go Specialist
Red Lobster
Orlando, Florida
10.2021 - 01.2023
- Served high volume of daily customers with exceptional service in fast-paced dining environment.
- Resolved guest inquiries and complaints promptly, boosting customer satisfaction and loyalty.
- Operated POS terminals to accurately input orders, split bills, and calculate totals.
- Processed cash and credit transactions accurately at point of sale. accurately, adhering to company cash handling procedures to maintain financial integrity.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Supported inventory management by restocking supplies during shifts.
Server
Brooklyn Pizza & Pasta Inc.
Viera, FL
11.2018 - 01.2023
- Delivered customer service by anticipating needs and responding promptly to requests, enhancing overall dining experience.
- Interacted with customers in a friendly and professional manner to foster positive dining experiences.
- Recommended menu items based on customer preferences and dietary needs to improve customer satisfaction.
- Addressed customer concerns and complaints, resolving issues quickly to maintain customer satisfaction.
- Collaborated with kitchen staff during busy periods to streamline service and enhance meal delivery.
- Trained new staff members on procedures and customer service skills.
Education
High School Diploma -
Astronaut High School
Titusville, FL05-2020
Skills
- Sales expertise
- Sales forecasting
- Customer service
- Relationship building
- Records management
- Problem-solving
- Time optimization
- Interpersonal communication
Certification
Food Handlers Certification
Affiliations
- Volunteer, Sandrift Community Center - Titusville, FL (2018-2025)
- Volunteer, Street Cuisine/Black Board Kitchen - Titusville, FL (2024-Present)
Timeline
Sales Representative
Top Travel Locations Inc.
04.2024 - Current
Tour Guide
American Ghost Adventures Inc.
11.2023 - Current
Sales Representative
Sombus Inc.
01.2023 - 04.2024
Server/To-Go Specialist
Red Lobster
10.2021 - 01.2023
Server
Brooklyn Pizza & Pasta Inc.
11.2018 - 01.2023
High School Diploma -
Astronaut High School