Madison Mangoni
Wellington
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Healing Hands
Wellington
04.2025 - Current
- Answered phone calls and addressed inquiries about services and treatments.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Host
Olive Garden Restaurant
Wellington
02.2025 - 04.2025
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed seating arrangements to optimize restaurant flow and guest satisfaction.
- Answered phone calls promptly to handle reservations and inquiries efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained cleanliness of entrance area to uphold restaurant standards.
- Provided menus and information about daily specials to guests upon seating.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
Host
Duffy's Sports Bar and Grill
West Palm Beach
08.2024 - 01.2025
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained cleanliness of entrance area to uphold restaurant standards.
- Handled guest complaints professionally to enhance overall dining experience.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
Student Volunteer
West Palm Animal Clinic
West Palm Beach
09.2023 - 01.2025
- Assisted veterinarians during examinations and treatments of animals.
- Provided care for animals by feeding, grooming, and exercising them.
- Organized and maintained clean animal habitats in the clinic.
- Communicated with pet owners about services and care instructions.
- Developed strong oral and written communication skills in working with people of different ages.
Student Volunteer
La Petite Cheval Farm
Loxahatchee Groves
11.2022 - 02.2024
- Maintained cleanliness and hygiene by mucking stalls regularly.
- Fed horses consistently at designated meal times, ensuring their nutritional needs were met.
- Ensured horses received regular exercise by guiding them on walks.
Education
High School Diploma -
Wellington Community High School
Wellington Florida05-2026
Skills
- Multitasking and organization
- Hospitality services
- Effective planning
- Problem-solving skills
- Initiative-taking
- Attention to detail
- Animal care
- Cash handling
- Time management
- Team collaboration
- Effective communication
- Customer service
- Conflict resolution
- Listening skills
Affiliations
- Enjoy reading books in my spare time.
- Find pleasure in hanging out with friends and having fun.
- Frequently playing with my dog or cuddling with my cat.
Who I am as a person
- Extremely outgoing and positive.
- I try to bring light to even the darkest situations to cheer myself or others up.
- I am kind and considerate, and tend to hold others needs above my own.
- I find joy in the small things in life.
Timeline
Front Desk Receptionist
Healing Hands
04.2025 - Current
Host
Olive Garden Restaurant
02.2025 - 04.2025
Host
Duffy's Sports Bar and Grill
08.2024 - 01.2025
Student Volunteer
West Palm Animal Clinic
09.2023 - 01.2025
Student Volunteer
La Petite Cheval Farm
11.2022 - 02.2024
High School Diploma -
Wellington Community High School