Madison Markert
Lovettsville,VA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Possesses strong understanding of menu offerings and food handling protocols, along with exceptional multitasking and communication skills. Able to contribute to a positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
1836 Kitchen and Taproom
Lovettsville, VA
08.2024 - 12.2025
- Leveraged upselling techniques and menu knowledge to boost sales and enhance customer dining experience..
- Cultivated relationships with regular customers, enhancing customer loyalty and repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Upheld high standards of personal appearance and hygiene, contributing to a positive establishment image.
Server
IHOP
Leesburg, VA
09.2023 - 08.2024
- Adapted quickly to changing customer needs during peak hours, improving overall workflow efficiency.
- Received positive feedback from customers for attentive service and friendly demeanor.
- Supported team members by training new hires on service protocols and procedures.
- Processed cash and credit transactions accurately, managing payment systems effectively.
Server
Smokin" Willy
Purcellville, VA
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - General Studies
Northern Virginia Community College
Sterling, VA06-2028
Skills
- Food safety practices
- Customer service
- Guest engagement
- High volume dining
- Team collaboration
- Memory retention
- Strong work ethic
Timeline
Server
1836 Kitchen and Taproom
08.2024 - 12.2025
Server
IHOP
09.2023 - 08.2024
Server
Smokin" Willy
06.2022 - 08.2023
No Degree - General Studies
Northern Virginia Community College