Madison Mashtare-Colvin
Lackawanna
Summary
Dynamic Client Service Representative with proven skills in customer support, payment processing, and client relations. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Experienced with managing front-end operations effectively. Utilizes organizational and communication skills to ensure smooth workflow. Track record of enhancing customer experiences and team coordination.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Orchard Park Veterinary Medical Center
Orchard Park, NY
08.2025 - Current
- Assisted clients with appointment scheduling and inquiries to enhance service efficiency.
- Provided support in managing client records using veterinary practice management software.
- Responded promptly to client needs, fostering a positive and welcoming environment.
- Collaborated with veterinary staff to ensure seamless communication regarding patient care.
- Handled billing and payment processing, ensuring accuracy in transactions for services rendered.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Identified and resolved discrepancies and errors in customer accounts.
Front End Coordinator
Wegmans
Buffalo, NY
10.2021 - 08.2025
- Coordinated daily front-end operations to enhance customer experience and streamline checkout processes.
- Trained and mentored new team members on operational standards and best practices.
- Managed inventory levels, ensuring product availability and presentation met company standards.
- Implemented process improvements that increased efficiency in customer service interactions.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Engaged customers by offering to help find needed merchandise.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
Lackawanna High School
Lackawanna, NYSkills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Client relations
- Customer education
- File management
- System documentation
- Complaint handling
- Client support
- Escalation management
- Computer skills
Timeline
Client Service Representative
Orchard Park Veterinary Medical Center
08.2025 - Current
Front End Coordinator
Wegmans
10.2021 - 08.2025
High School Diploma -
Lackawanna High School