Madison Mata
Vancouver,WA
Summary
Dynamic leader with experience in fast-paced restaurant settings. Known for effective communication, time management, and training new employees. Committed to maintaining high standards and delivering exceptional service to enhance operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Carl's Jr
Vancouver, WA
06.2023 - Current
- Demonstrating excellence in a fast-paced, high-volume setting, managing multiple tasks, and prioritizing efficiently.
- Maintaining Carl's Jr. standards, prioritizing customers' needs, and ensuring cleanliness.
- Handled customer inquiries and resolved issues promptly during busy periods.
- Effectively managing team members to deliver smooth, efficient service.
- Assisted in training new employees on shift operations.
- Successfully closed the restaurant to provide a structured workflow.
Retail Inventory Associate
WIS International Services
Vancouver, WA
06.2025 - 10.2025
- Effectively communicated with multiple vendors, ensuring proper workflow.
- Counted the store's inventory at a fast pace, achieving time efficiency and productivity goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Participated in daily physical inventories to confirm the accuracy of pricing and available stock.
- Resolved customer complaints to boost service and satisfaction, and escalated higher level issues to supervisor for immediate remediation.
Crew Member
Papa Murphy's
Vancouver, WA
06.2021 - 04.2023
- Prepared fresh ingredients for pizza and salad preparation daily.
- Assembled customer orders accurately and efficiently for carryout service.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained the cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
- Engaged in upselling techniques to enhance customer satisfaction and experience.
Education
Certificate - Environmental Management
Green Workforce Academy
Portland, OR09-2025
High School Diploma -
Hudson's Bay High School
Vancouver, WA06-2025
Certificate - Financial Management
Tongue Point Job Corps
Astoria, OR05-2023
Skills
- Inventory management
- Cash handling
- Quality control assurance
- Daily workflows
- Team collaboration and leadership
- Effective communication
- Conflict resolution
- Time management
- Environmental management
- Flexible schedule
- Customer service
Certification
Food Handler's Card
Timeline
Retail Inventory Associate
WIS International Services
06.2025 - 10.2025
Shift Leader
Carl's Jr
06.2023 - Current
Crew Member
Papa Murphy's
06.2021 - 04.2023
Certificate - Environmental Management
Green Workforce Academy
High School Diploma -
Hudson's Bay High School
Certificate - Financial Management
Tongue Point Job Corps