Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Madison May

Kennewick,WA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Honda
Seattle, WA
03.2019 - 05.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Receptionist

Farmers Insurance Agency
Rancho Cucamonga, CA
03.2017 - 02.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Escape Room Manager

Ryptic Room Escape
San Diego, CA
06.2016 - 02.2017
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Established vendor relationships to access timely services in support of events.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.

Education

High School Diploma -

Rancho Cucamonga High School
Rancho Cucamonga, CA
06.2016

Skills

  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Email Marketing
  • Social Media Content Writing
  • Digital Content Development
  • Data Entry and Database Software
  • Visitor and Customer Relations
  • Customer Complaint Resolution

Affiliations

References:


Shane Larsen- Ryptic Room Escape- 858- 397- 3109

Jeffery Steven- Farmers Insurance Agency- 909- 230-3307

Johanna May- 206- 391- 5172

Caine Ferraro- Personal Reference- 509-212-7233

Timeline

Call Center Representative

Honda
03.2019 - 05.2022

Receptionist

Farmers Insurance Agency
03.2017 - 02.2019

Escape Room Manager

Ryptic Room Escape
06.2016 - 02.2017

High School Diploma -

Rancho Cucamonga High School

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Madison May