Madison McAlister
Tyler,TX
Summary
Dependable worker, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable with expertise in personnel development, team collaboration and resolving complaints with customers, waitstaff, and management. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain a friendly environment.
Overview
5
5
years of professional experience
Work History
Merchandise Associate
TJ Max
09.2023 - 01.2024
- Answered customer questions regarding store merchandise, department information, and pricing. Consistently met the sales growth quotas for TJX credit cards approvals.
- Tagged products, rotated stock and fronted merchandise for appealing display.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed: back room, restocking, dressing area, floor associate and cashier
Chiropractic Assistant
Red Oak Chiropractic
05.2023 - 01.2024
- Input patient data into computer system using Platinum and checked information for accuracy.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Increased patient retention through customer service and follow-up communications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients and families on exercises and proper body mechanics.
- Utilizing EMS/Ultrasound therpaies
- Placing PT on Flexion/Distraction tables, stretching PTs before adjustments, perform posture scans
Office Associate
CDM Gear
11.2018 - 08.2023
- Trained and supervised employees on office policies and procedures
- Inventory levels for optimal product availability, resulting in fewer stockouts and increased sales
- Communicated with vendor representatives to resolve damaged shipments and item shortages
Mailroom Associate
ETBU Campus Services
08.2022 - 05.2023
- Operated postal machines, including postage meters, label printers and mail-processing machines. Upsold postal services like insurance and tracking.
- Coordinated bulk mailing and printing projects for various campus events or announcements, streamlining the process for increased effectiveness. Trimmed book edges using cutting machines and hand cutters.
- Demonstrated adaptability by assisting with additional tasks as needed, such as answering phones or providing support to other departments.
Waitress
Lonestar Burger Bar
03.2022 - 08.2022
- Increased sales with upselling techniques and thorough knowledge of menu specials and promotions
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Education
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX12.2025
No Degree - Nursing Prerequisites
East Texas Baptist University
Marshall, TXDiploma -
Red Oak Highschool
Red Oak, TX05.2022
Skills
- Mail Routing
- Excel spreadsheets
- Bookkeeping
- Scheduling appointments
- Customer Service
- Multi-line phone proficiency
- Office Management
- Monitoring patient progress and scheduling
- BLS/CPR certified
- Food handlers and TABC certification
Accomplishments
200K in scholarships, Encounter colader, ambassador for IMPACT, prestigious Together We Rise award
References
- Steve Jungersen, 817-823-9055, Steve@dakotagypsy.com, Owner, Lonestar Burger Bar
- Scott Dew, 936-661-4518, ascottdew@gmail.com Owner, CDM Gear
- Debbie Rodgers, 903-926-4056, Drodgers@etbu.edu, Manager, ETBU Campus Services
- Dr. Brenda Ross, 510-378-7022, Owner Red Oak/Waxahachie Chiropractic
Volunteer Experience
- American Red Cross
- North Texas Food Bank
- TriCity Animal Shelter
- First Look Pregnancy Center Boutique
- Mission Marshall Food Bank
Timeline
Merchandise Associate
TJ Max
09.2023 - 01.2024
Chiropractic Assistant
Red Oak Chiropractic
05.2023 - 01.2024
Mailroom Associate
ETBU Campus Services
08.2022 - 05.2023
Waitress
Lonestar Burger Bar
03.2022 - 08.2022
Office Associate
CDM Gear
11.2018 - 08.2023
Bachelor of Science - Nursing
University of Texas At Tyler
No Degree - Nursing Prerequisites
East Texas Baptist University
Diploma -
Red Oak Highschool