Madison McCabe
Fargo ,ND
Summary
Customer service-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
IMA healthcare
Fargo, ND
03.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested location.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Routed laboratory or diagnostic results to appropriate staff.
Patient Access Representative
Sanford Health
Fargo North Dakota, ND
11.2022 - 03.2024
- Greeted patients upon arrival and verified patient information.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Maintained accurate records of patient visits in the electronic health record system.
- Provided assistance with completing paperwork for new patients and existing patients prior to their appointment or leave.
- Followed up on any outstanding referrals or authorizations needed for care.
- Managed physician calendars by scheduling appointments at appropriate times.
- Conducted follow-up calls for missed or cancelled appointments.
- Reviewed appointment requests from external sources such as online portals.
- Ensured compliance with HIPAA regulations when handling patient information.
- Scheduled new and existing patients as walk-ins or by phone.
- Communicated with doctors for availability.
- Coordinated appointments with customers and staff members according to personal availability.
Activities Assistant
Maple View Memory Care
Fargo , ND
10.2022 - 11.2022
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Encouraged residents to participate in activities according to their abilities.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Supervised and coordinated work activities of personnel.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Participated in special events such as birthday celebrations, holiday parties.
- Kept activities spaces organized, clean and tidy.
Barista
Caribou Coffee
Fargo , North Dakota
01.2019 - 10.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided customer service by responding to orders quickly and professionally.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Pharmacy Clerk
Thrifty White Drug
Fargo , North Dakota
02.2017 - 01.2019
- Provide customers with positive customer service when selecting and purchasing medications.
- Organized and labeled medication containers for easy identification.
- Checked expiration dates on prescription drugs to ensure potency.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Restocked shelves and prepared expired drugs for return.
Crew Mem
Dairy Queen Grill & Chill
Fargo , ND
06.2016 - 02.2017
- Educated customers on menu items, product ingredients and nutritional values.
- Interacted pleasantly with guests to deliver quality customer service.
- Informed customers about daily specials in an engaging manner.
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Fargo South High School
Fargo, ND06-2018
Skills
- Payment Collection
- HIPAA Compliance
- Referral Verification
- Insurance Verification
- Appointment Scheduling
- Patient Registration
- Documentation
- Patient Relations
- Patient callbacks
- Paperwork coordination
- Spreadsheets
- Staff Training
- Multi-Task
- Adaptive team player
- Problem Resolution
- High-energy attitude
Timeline
Medical Receptionist
IMA healthcare
03.2024 - Current
Patient Access Representative
Sanford Health
11.2022 - 03.2024
Activities Assistant
Maple View Memory Care
10.2022 - 11.2022
Barista
Caribou Coffee
01.2019 - 10.2021
Pharmacy Clerk
Thrifty White Drug
02.2017 - 01.2019
Crew Mem
Dairy Queen Grill & Chill
06.2016 - 02.2017
High School Diploma -
Fargo South High School
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