Madison McCarthy
CLERMONT,FL
Summary
Dynamic professional with a proven track record at Petsuites, excelling in team supervision and problem-solving. Demonstrated ability to establish professional relationships and efficiently train new employees, enhancing team productivity and safety. Skilled in cash handling and maintaining high standards of documentation and reporting, reflecting a strong attention to detail and a commitment to achieving results.
Overview
4
4
years of professional experience
Work History
Lead Team Member
Petsuites
Winter Garden, FL
07.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Reviewed, implemented and updated company records related to team activities for future reference.
Front Desk Receptionist
Bow Wow Resort
Apopka, FL
07.2020 - 07.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Science Education
Seminole State College of Florida
Sanford, FLSkills
- Coaching
- Mentoring
- Cash Handling
- Team Supervision
- Flexible Schedule
- Teamwork and Collaboration
- Work Planning and Prioritization
- Documentation And Reporting
- Problem-Solving
- Attention to Detail
Timeline
Lead Team Member
Petsuites
07.2023 - Current
Front Desk Receptionist
Bow Wow Resort
07.2020 - 07.2023
Science Education
Seminole State College of Florida