Madison McClanahan
Joint Base MDL
Summary
track record of enhancing customer satisfaction and streamlining office operations. At Integris Southwest Medical Center, leveraged organization skills and telephone expertise to improve communication and efficiency. Excelled in customer relations and data entry.
Overview
7
7
years of professional experience
Work History
Receptionist
Flirt and Flutter
05.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Health Unit Coordinator
Integris Southwest Medical Center
06.2020 - 03.2021
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Phone Agent
Issues and Answers
08.2018 - 11.2018
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
Cashier
McDonald’s
08.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Grundy High School
Grundy, VA05.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Greeting and seating clients
- Office administration
Timeline
Receptionist
Flirt and Flutter
05.2023 - 02.2024
Health Unit Coordinator
Integris Southwest Medical Center
06.2020 - 03.2021
Phone Agent
Issues and Answers
08.2018 - 11.2018
Cashier
McDonald’s
08.2017 - 09.2018
Grundy High School
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