Madison McFarland
Jacksonville,FL
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Veteran
Military Spouse
Overview
9
9
years of professional experience
Work History
Volunteer
Jacksonville Zoo And Gardens
03.2024 - Current
- Successfully and accurately made diet preparations for 20+ mammals
- Practiced safe and clean food preparations while maintaining a clean work environment
Volunteer
Kitty Chicks Rescue
06.2022 - Current
- Working with over 20+ cats, keeping a clean environment and proper meal plans
- Helping assist guests and adopting out 30+ cats
Detail Operations
United States Military
08.2019 - 09.2024
- Scheduled and Planned 1000+ Ceremonies with the use of 300+ personnel
- Scheduled Transportation and Payment Transactions
- Conducted thorough quality control checks, leading to higher client satisfaction rates and fewer issues during project delivery.
- Ensured adherence to safety regulations throughout project lifecycles, promoting a culture of responsibility among team members.
- Enhanced team communication with regular meetings, ensuring smooth project execution and timely completion.
- Led successful projects for clients by effectively delegating tasks and closely monitoring progress.
- Mentored junior team members by providing constructive feedback and guidance on their work performance.
Hostess/ Server
Native Grill and Wings
11.2016 - 07.2018
- Serving food and beverages while maintaining high quality table service to 100+ guests daily
- Organized large party reservations and special requests efficiently and accurately
Child Care Provider
Self-Employed
08.2015 - 06.2017
- Ensured the safety, health, and welfare of multiple children ranging from 2-7 years of age
- Organized safe, fun, and educational activities such as visits to the park and artistic crafts
- Supported learning by explaining homework and working through problems together
Spa Attendant
Lakeside Spa and Salon
05.2016 - 10.2016
- Maintained a clean and safe environment for entire spa with 50+ patrons daily
- Provided excellent customer service by interacting with guests and staff to ensure a quality spa experience
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Education
General High School Diploma -
Cienega High School
Vail, AZ05.2019
Associate of Arts - Social Work
FSCJ
Jacksonville, FL01-2028
Skills
- Typing 60 WPM
- Works well under high pressure
- Fast paced environment
- Exceptional customer service
- Positive Attitude
Leadership Experience
- Volunteer, Kitty Chicks Rescue, Jacksonville, FL, 06/22, Present, Working with over 20+ cats, keeping a clean environment and proper meal plans, Helping assist guests and adopting out 30+ cats
- Volunteer, Jacksonville Zoo And Gardens, Jacksonville, FL, 03/24, Present, Successfully and accurately made diet preparations for 20+ mammals, Practiced safe and clean food preparations while maintaining a clean work environment
Timeline
Volunteer
Jacksonville Zoo And Gardens
03.2024 - Current
Volunteer
Kitty Chicks Rescue
06.2022 - Current
Detail Operations
United States Military
08.2019 - 09.2024
Hostess/ Server
Native Grill and Wings
11.2016 - 07.2018
Spa Attendant
Lakeside Spa and Salon
05.2016 - 10.2016
Child Care Provider
Self-Employed
08.2015 - 06.2017
General High School Diploma -
Cienega High School
Associate of Arts - Social Work
FSCJ
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