Madison McGowan
Cottonwood,AZ
Summary
Highly-motivated employee with a strong work ethic, adaptability, exceptional interpersonal skills, and a desire to take on new challenges. Adept at quickly mastering new skills and working effectively unsupervised. Seeking opportunities to contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Hostess
The Haunted Hamburger
Jerome, AZ
06.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Waitress
Pizzeria Bocce
Cottonwood, AZ
03.2021 - 04.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Retail Sales Associate
Jolyn Landis
Cottonwood, AZ
04.2020 - 12.2021
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
Education
GED -
Yavapai College
Prescott, AZ09-2024
Skills
- Customer Service
- Complaint Handling
- Positive and professional
- Multitasking and prioritization
- Scheduling
- Professional and polished presentation
- Organization skills
- Time Management
Timeline
Hostess
The Haunted Hamburger
06.2024 - Current
Waitress
Pizzeria Bocce
03.2021 - 04.2024
Retail Sales Associate
Jolyn Landis
04.2020 - 12.2021
GED -
Yavapai College
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