Madison McLaughlin Sebey
Dallas
Summary
Results-driven account executive with extensive experience in sales and client relationship management. Skilled in assessing customer needs and providing customized solutions that lead to successful deal closures. Excellent communication and negotiation abilities foster teamwork and drive target achievement. Proficient in operations and supply chain management.
Overview
10
10
years of professional experience
Work History
Account Executive
Traffic Tech
Dallas
09.2024 - Current
- Identified potential new customers through research of industry trends and competitive analysis.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Coordinated logistics and shipment schedules for timely deliveries.
Business Development Specialist
KCH Transportation
Plano
01.2023 - 09.2024
- Utilized cold calling, in-person visits, and emails to generate leads.
- Managed a portfolio of over 40 clients, generating $2 million in revenue annually.
- Maintained a customer retention rate between 92% and 96% from 2023 to 2024.
- Kept track of RFPs and bids for potential future projects.
- Managed freight from origin to destination, making sure shipments arrived on schedule.
Mortgage Loan Coordinator
Bay Equity Home Loans
Rogers
03.2020 - 11.2022
- Provided assistance to customers throughout the entire loan process, from pre-qualification through closing.
- Interacted with appraisers, underwriters, and other third parties involved in the loan process.
- Reviewed loan applications and documentation to ensure accuracy and compliance with state and federal regulations.
- Verified credit scores, income statements, debt ratios, and other financial information provided by borrowers.
Server
The Loon Cafe
Minneapolis
09.2016 - 08.2022
- Provided exceptional service to a high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
Education
Journalism
University of Minnesota - Twin Cities
Minneapolis, MN05-2019
Some College (No Degree) - Psychology
Iowa State University
Ames, IAJournalism
John Cabot University
Rome, ItalySkills
- Supply Chain Management
- Contract Negotiation and Closing Tactics
- Relationship Building
- CRM Management
- B2B Background
- Financial Reporting
- Customer Relationship Management
- Documentation Management
Timeline
Account Executive
Traffic Tech
09.2024 - Current
Business Development Specialist
KCH Transportation
01.2023 - 09.2024
Mortgage Loan Coordinator
Bay Equity Home Loans
03.2020 - 11.2022
Server
The Loon Cafe
09.2016 - 08.2022
Journalism
University of Minnesota - Twin Cities
Some College (No Degree) - Psychology
Iowa State University
Journalism
John Cabot University