Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Mesa

Beaumont,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Service Manager

HEB Store
02.2019 - 12.2023
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
  • Monitored service staff performance and provided feedback for improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - History And Minor in Political Science

Lamar University
Beaumont, TX
05.2025

High School Diploma -

Barbers Hill High School
Mont Belvieu, TX
05.2021

Skills

  • Service Planning
  • Operational Improvements
  • Operation Monitoring
  • Schedule Coordination
  • Inventory control
  • Conflict resolution
  • Strong leadership
  • Customer service focus
  • Staff training and development
  • Adaptability and flexibility

References

Constance Jason

Austin Maintenance & Construction

(281)421-1172


Morgan Myers

Carnes Designs

(281)385-1200

Timeline

Assistant Service Manager

HEB Store
02.2019 - 12.2023

Bachelor of Arts - History And Minor in Political Science

Lamar University

High School Diploma -

Barbers Hill High School

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Madison Mesa