Madison Michael
Sulphur,LA
Summary
Motivated Individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable Employee successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Casa Manana
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Front of House/Catering Coordinator
Scittino's Italian Market Place
03.2020 - 12.2022
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Hostess/Server
Jennings Cafe
07.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree -
Salisbury University
Salisbury, MDHigh School Diploma -
Catonsville High School
Baltimore, MD05.2021
Skills
- Courteous Phone Demeanor
- Suggestive Selling
- Banquet Coordination
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Sales Techniques
- Patron Rapport
- Workflow Coordination
- Warm and Friendly
- Sales Expertise
- Teamwork and Collaboration
Timeline
Server
Casa Manana
01.2023 - Current
Front of House/Catering Coordinator
Scittino's Italian Market Place
03.2020 - 12.2022
Hostess/Server
Jennings Cafe
07.2019 - 04.2021
No Degree -
Salisbury University
High School Diploma -
Catonsville High School
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