Summary
Overview
Work History
Education
Skills
Timeline
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Brittani Wagner

Ontario,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Server

One-Eyed Jack's
10.2021 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Use point of sale systems to cash customers out.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Stay at Home Mom

Self
09.2017 - 10.2021
  • Raising my daughter

Online Sales and Service Representative

Adesa Auto Auction
09.2016 - 09.2017
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Selling cars online all week, and during the sale on Tuesdays.
  • Adding seller and buyer fees to sold cars.
  • Contacting buyers to confirm payment.
  • Contacting buyers and sellers to make out of sale deals.
  • Entering camper and RV damages to appropriate photos.
  • Contacting dealerships to inform them of our services.

Lead Food Server

Sunset Bar And Grill
05.2010 - 06.2016
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Replenished condiments and other supplies at tables and service bars.
  • Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained clean and safe work environment.
  • Collecting all servers and bartenders cash at the end of the night to make the days drop.
  • Make sure all side work was completed.
  • Set alarms and lock the door.

Education

High School Diploma -

Newfane Senior High School
Newfane, NY
09.2002 - 06.2006

No Degree - Early Childhood Education

Orleans Niagara BOCES
Medina, NY
09.2004 - 06.2006

Skills

  • Professional Demeanor

  • Tableside Etiquette

  • Goal Setting

  • High Energy and Stamina

  • Suggestive Selling

  • Courteous Phone Demeanor

  • Team Leadership

  • Upselling and Cross Selling

  • Time management abilities

  • Problem-solving abilities

  • Team Player

  • Adaptable and Flexible

Timeline

Server

One-Eyed Jack's
10.2021 - Current

Stay at Home Mom

Self
09.2017 - 10.2021

Online Sales and Service Representative

Adesa Auto Auction
09.2016 - 09.2017

Lead Food Server

Sunset Bar And Grill
05.2010 - 06.2016

No Degree - Early Childhood Education

Orleans Niagara BOCES
09.2004 - 06.2006

High School Diploma -

Newfane Senior High School
09.2002 - 06.2006

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Brittani Wagner