SHANEIKA . L DAVENPORT
Decatur,GA
Summary
Experienced Server skilled in delivering exceptional customer service and enhancing guest experiences. Proficient in food safety compliance, relationship building, and time management within fast-paced restaurant settings. Capable of managing diverse tables with accuracy and providing personalized menu recommendations. Knowledgeable in POS system operations and sanitation regulations, committed to driving customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Server
Waffle House
Decatur, Georgia
05.2022 - 09.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge of menu to engage customers and support informed choices.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Welcomed guests upon arrival and presented them with menus.
- Promoted desserts, appetizers, and specialty drinks to drive customer interest and increase sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Delivery Courier
AMAZON
Atlanta, Georgia
09.2020 - 03.2022
- Delivered packages promptly and efficiently across designated routes.
- Communicated with dispatch for route updates and delivery instructions.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Utilized handheld devices for tracking deliveries and obtaining customer signatures.
- Collaborated with team members to optimize delivery schedules and routes.
- Engaged with customers to confirm delivery details and address inquiries.
- Adhered to safety protocols while operating delivery vehicles in various conditions.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Assisted with loading and unloading of freight at warehouses and distribution centers as required.
- Drove an assigned truck between designated points according to established schedules for delivery purposes.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
Server
SOUTHERN BUFFET
Lithia Springs, Georgia
01.2019 - 04.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and made recommendations to enhance dining experience.
- Processed customer orders accurately using point-of-sale systems.
- Trained new servers on restaurant procedures and service standards.
- Resolved customer inquiries and issues to improve overall satisfaction.
- Supported inventory management by restocking supplies promptly.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers and provided information on specials to enhance dining experience.
Education
GED -
Virginia Community College
VA04-2011
Skills
- POS terminal operation
- Order accuracy
- Inventory management
- Effective communication
- Attention to detail
- Problem solving
- Menu memorization
- Guest engagement
- Team collaboration
- Food station setup
- Food safety
- Cleanliness standards
- Table setting knowledge
- Payment processing
- Cash handling
- Calm demeanor
- Shift management
- High volume dining
- Payment transactions
- Point-of-sale system
- Hospitality service expertise
- Dining area setup
- Food running
- Performance improvement
- Dining service
- Beverage preparation
- Professional demeanor
- Table bussing
- Item promotion
- Order entry
- Buffet service
- Complaint resolution
- Allergy awareness
- Customer feedback management
- Strong work ethic
- Responsible beverage service
- Wine pairings
- Liquor, wine, and food service
- Hostess support
- Professional appearance
Timeline
Server
Waffle House
05.2022 - 09.2023
Delivery Courier
AMAZON
09.2020 - 03.2022
Server
SOUTHERN BUFFET
01.2019 - 04.2021
GED -
Virginia Community College