Tiffany Mulcahy
Rogers,AR
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Server
Smoking Joes Bar & Grill
Rogers, AR
03.2025 - 02.2026
- Served food and beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in setting up tables and preparing dining spaces for service.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Followed health and safety guidelines to ensure a safe dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Service Trainer
Steak and Shake
Fayetteville, AR
12.2019 - 09.2022
- Conducted hands-on training sessions for new employees on service standards.
- Collaborated with management to identify training needs and improve service delivery.
- Assisted in the onboarding process, ensuring new hires understood operational procedures.
- Implemented best practices for maintaining a clean and organized dining area.
- Supported staff in mastering menu knowledge to enhance customer interactions.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Conducted training sessions for new employees on company policies and procedures.
- Maintained records of all completed training sessions, including attendance sheets and evaluation forms.
- Facilitated group discussions between management and frontline staff members about customer service issues.
- Monitored the progress of trainees by providing feedback on job-related tasks.
- Created assessment tools such as quizzes and tests to evaluate trainee understanding of course material.
- Encouraged open dialogue between different departments within the organization about ways to improve overall customer experience.
- Provided guidance and support to new hires during their onboarding process.
- Developed training materials for service staff to enhance customer experience.
- Adapted existing curricula when necessary due to changes in company policies or procedures.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Roofer Helper
Foster Roofing
Springdale, AR
05.2019 - 09.2021
- Assisted in installing roofing materials under supervision of experienced roofers.
- Maintained tools and equipment for safe and efficient job site operation.
- Loaded and unloaded materials to ensure timely project progress and organization.
- Cleared debris from work areas to maintain a safe working environment.
- Supported experienced roofers by providing necessary supplies during installations.
- Listened to directions and executed tasks accurately to prepare materials, perform work, and clean up sites at conclusion of jobs.
- Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
- Assisted with loading and unloading of roofing materials onto the truck.
- Cleaned up debris from job sites and disposed of it in accordance with safety regulations.
- Measured, cut and installed flashing around chimneys, vents, skylights and other protrusions on the roof.
- Climbed onto rooftops to inspect for any signs of leakage or damage.
- Followed all safety protocols while working at heights.
- Assisted in repairing or replacing damaged shingles, tiles, or slates.
- Inspected roofs for damage, leaks, and other potential problems.
- Applied waterproof coatings over existing roof systems.
- Repaired minor damages such as broken shingles or tiles.
- Prepared surfaces by cleaning them off prior to installation of roofing materials.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
Education
Rogers High School
Rogers, ARSkills
- Customer service
- POS terminal operation
- Table setup
- Food safety compliance
- Menu knowledge
- Training and development
- Team collaboration
- Service delivery improvement
- Order processing
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Cash handling
- Liquor, wine, and food service
- Server training
- Positive and professional
- Beverage preparation
- Exceptional customer service
- Dining customer service
- Food and beverage pairings
- Strong work ethic
- Point-of-sale system
- Team member support
- Dining area maintenance
- Tableside etiquette
- Menu item recommendation
- POS operation
- Food safety practices
- Table setting knowledge
- Food delivery
- Point of sale operation
- Food running
- Multitasking and organization
- Food sales and promotion
Languages
Spanish
Professional
English
Full Professional
Timeline
Server
Smoking Joes Bar & Grill
03.2025 - 02.2026
Service Trainer
Steak and Shake
12.2019 - 09.2022
Roofer Helper
Foster Roofing
05.2019 - 09.2021
Rogers High School