Madison Montross
Cape Coral,FL
Summary
Total Time: 304.3
PIC: 187.5
XC: 109.6
Night: 15.9
Instrument: 72.5
Complex: 32.2
High Performance: 20.5
Multi-Engine: 30.6
Dual Given: 7.3
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fine Jewelry Sales Associate
Kay Jewelers
12.2020 - 03.2023
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
- Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
- Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
Sales Associate
Tradehome Shoes Inc.
07.2019 - 07.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Louisville Executive Aviation
05.2017 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for their travels to and from Bowman Field Airport.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversaw local logistics for business transactions related to private charter flights and travel needs.
- Charged accounts payable for outstanding balances.
Education
Aviation - 7 Licenses
Airline Transportation Professionals (ATP)
Fort Myers, FL04.2024
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY12.2022
Skills
- Maintaining safe environment
- Sophisticated Problem-Solving
- Proficient Communication Abilities
- Upset Recovery Instruction
- Required ADM in Various Situations
- High-Performance and Complex Aircraft Handling
- Cross-Country Flight Planning
- Aerodynamics Understanding
- Multi-Engine Aircraft Operation
Certification
Airplane Single Engine, Airplane Multiengine Instrument
CFI, CFII, MEI
Complex and High Performance Endorsed
First Class Medical
Timeline
Fine Jewelry Sales Associate
Kay Jewelers
12.2020 - 03.2023
Sales Associate
Tradehome Shoes Inc.
07.2019 - 07.2021
Customer Service Representative
Louisville Executive Aviation
05.2017 - 08.2019
Aviation - 7 Licenses
Airline Transportation Professionals (ATP)
Bachelor of Science - Criminal Justice
University of Louisville