Madison Munson
Longview,WA
Summary
- Two Years American Sign Language
- Yard Maintenance/Brush Clearing
- Hauled Hay
- Splitting/Stacking Wood
- Minimal Carpentry
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bud Clary Subaru Longview
Longview, WA
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Waitress/Busser/Dishwasher
Cornerstone Cafe
Rainier, WA
03.2021 - 09.2021
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots used often by kitchen staff.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
Team Member
Burger King
Shelton, WA
05.2020 - 03.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Remodeling Maintenance
Hillcrest Apartments
Longview, WA
08.2019 - 05.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Replaced/Laid Flooring
- Painted Indoor/Exterior Walls
- Installed Ceiling Fans
- Pressure Washed Driveways/Parking lot
- Installed Trim
- Repaired Walls
Education
High School Diploma -
Pacific Northwest Connections Accademy
Tumwater06.2021
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Team Oriented
- Self Driven
- Upbeat and Positive Personality
- Order and Refund Processing
- Microsoft Exchange
- Call Transfers
- Answering Customer Questions
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Critical Thinking
Timeline
Customer Service Representative
Bud Clary Subaru Longview
09.2021 - Current
Waitress/Busser/Dishwasher
Cornerstone Cafe
03.2021 - 09.2021
Team Member
Burger King
05.2020 - 03.2021
Remodeling Maintenance
Hillcrest Apartments
08.2019 - 05.2020
High School Diploma -
Pacific Northwest Connections Accademy