Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Madison Munson

Longview,WA

Summary

  • Two Years American Sign Language
  • Yard Maintenance/Brush Clearing
  • Hauled Hay
  • Splitting/Stacking Wood
  • Minimal Carpentry

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bud Clary Subaru Longview
Longview, WA
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Waitress/Busser/Dishwasher

Cornerstone Cafe
Rainier, WA
03.2021 - 09.2021
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots used often by kitchen staff.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Team Member

Burger King
Shelton, WA
05.2020 - 03.2021
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Remodeling Maintenance

Hillcrest Apartments
Longview, WA
08.2019 - 05.2020
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Replaced/Laid Flooring
  • Painted Indoor/Exterior Walls
  • Installed Ceiling Fans
  • Pressure Washed Driveways/Parking lot
  • Installed Trim
  • Repaired Walls

Education

High School Diploma -

Pacific Northwest Connections Accademy
Tumwater
06.2021

Skills

  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Team Oriented
  • Self Driven
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Microsoft Exchange
  • Call Transfers
  • Answering Customer Questions
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Critical Thinking

Timeline

Customer Service Representative

Bud Clary Subaru Longview
09.2021 - Current

Waitress/Busser/Dishwasher

Cornerstone Cafe
03.2021 - 09.2021

Team Member

Burger King
05.2020 - 03.2021

Remodeling Maintenance

Hillcrest Apartments
08.2019 - 05.2020

High School Diploma -

Pacific Northwest Connections Accademy

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Madison Munson