Madison Myers
Wilmington,NC
Summary
Dedicated Medical Assistant with expertise in HIPAA compliance and patient scheduling. Committed to delivering compassionate care and ensuring accurate clinical documentation for optimal patient outcomes.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Emerge Ortho
Wilmington, NC
02.2024 - Current
- Assisted in patient intake and documentation, ensuring accurate medical records management.
- Prepared examination rooms and ensured proper sterilization of instruments, maintaining safety protocols.
- Coordinated patient scheduling and follow-up appointments, optimizing clinic workflow efficiency.
- Educated patients on treatment plans and health maintenance strategies, improving adherence to care guidelines.
- Implemented electronic health record updates, ensuring compliance with regulatory standards and accuracy of data entry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Server
Red Robin
Wilmington, NC
12.2022 - 02.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently while maintaining high service standards during peak hours.
- Trained new servers on menu items, service protocols, and company policies to enhance team performance.
- Monitored dining area cleanliness and organization to create a welcoming environment for guests.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
CNA
Angels Care Home Health
Wilmington, NC
07.2022 - 12.2022
- Provided compassionate care to residents, ensuring comfort and addressing daily needs.
- Assisted with personal hygiene tasks, promoting dignity and respect for all individuals.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety.
- Maintained accurate documentation of patient progress and care activities in compliance with standards.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Restaurant Hostess
Walk On's Sports Bistreaux
Wilmington, NC
07.2021 - 07.2022
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed reservation system, optimizing table assignments for efficiency and guest satisfaction.
- Collaborated with kitchen and service staff to ensure seamless dining experiences.
- Handled guest inquiries and complaints, providing timely resolutions to enhance customer experience.
- Monitored wait times and communicated effectively with guests regarding seating availability.
- Assisted in training new hosts on procedures and customer service best practices.
Cashier
Bufflo Wild Wings
Wilmington, NC
07.2019 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Maintained cleanliness and organization of cashier area, ensuring compliance with health standards.
- Trained new cashiers on operational procedures and customer service best practices.
- Collaborated with kitchen staff to ensure timely order processing during peak hours.
- Monitored inventory levels at the register, reporting discrepancies to management for resolution.
- Implemented cash handling procedures that minimized errors and improved transaction speed.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NCSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Electronic health records
- Professionalism and ethics
- Maintaining confidentiality
- Complex Problem-solving
- Trustworthy companion
- Valid [state] driver's license
Timeline
Medical Assistant
Emerge Ortho
02.2024 - Current
Server
Red Robin
12.2022 - 02.2024
CNA
Angels Care Home Health
07.2022 - 12.2022
Restaurant Hostess
Walk On's Sports Bistreaux
07.2021 - 07.2022
Cashier
Bufflo Wild Wings
07.2019 - 07.2021
High School Diploma -
Eugene Ashley High School