Madison Naton
Rotonda West
Summary
Experienced in managing day-to-day operations with a focus on compliance and efficiency, ensuring adherence to safety standards and food regulations. Developed strategies that improved operational efficiency and customer satisfaction while maintaining detailed records of sales transactions. Collaborated with local businesses to foster partnerships, analyzed financial statements for cost-saving opportunities, and provided exceptional customer service by addressing guest needs proactively. Oversaw employee recruitment, training, and performance management, conducting regular team meetings to enhance team dynamics and resolve conflicts effectively.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Sam’s ristorante
Defiance
05.2023 - Current
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved conflicts among employees in an effective manner.
Cashier
Menards
Defiance
05.2022 - 05.2023
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
RCP
Enlivant Assisted Living
Defiance
05.2019 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lifeguard
Defiance City School District
Defiance
05.2016 - 05.2018
- Monitored swimmers to ensure safety in the pool area.
- Prepared detailed incident reports following accidents or other incidents.
- Enforced all safety regulations and posted rules for patrons.
Education
High School Diploma -
Defiance City Schools
Defiance, Ohio07-2016
Skills
- Inventory control
- Customer service
- Employee training
- Team building
- Scheduling
- Performance management
- Communication skills
- Team management
- Inventory control and record keeping
- Staff management
- Customer engagement
- Customer service best practices
- Passion for customer satisfaction
- Full service restaurant background
Languages
English
Full Professional
Affiliations
- I have also been in the beauty industry for 10+ years assisting with cosmetology and esthetician work for weddings.
References
References available upon request.
Timeline
Restaurant Manager
Sam’s ristorante
05.2023 - Current
Cashier
Menards
05.2022 - 05.2023
RCP
Enlivant Assisted Living
05.2019 - 05.2021
Lifeguard
Defiance City School District
05.2016 - 05.2018
High School Diploma -
Defiance City Schools