Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Madison Naylor

Jacksonville,FL

Summary

Dynamic and adaptable professional with a strong background in customer service, team leadership, and operations management. Proven ability to thrive in fast-paced, high-pressure environments, including high-volume restaurants and popular family entertainment venues. Experienced in coaching and mentoring youth as a gymnastics coach, fostering discipline, confidence, and skill development. Known for exceptional interpersonal communication, multitasking abilities, and a hands-on leadership style that drives team performance and customer satisfaction. Eager to bring a strong work ethic, problem-solving mindset, and collaborative energy to a new opportunity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Beach Bowl
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables and/or lanes simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Manager of Operations

Urban Air Adventure Park
09.2020 - 05.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Gymnastics Coach

World Class Gymnastics and Cheerleading
09.2019 - 05.2020
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.

Education

High School Diploma -

Mandarin High
4831 Greenland Rd, Jacksonville, FL 32258

Associate of Science - Nursing

Keiser University
6430 Southpoint Pkwy, Jacksonville, FL 32216
06-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Inventory management

Certification

  • CNA
  • CPR/BLS
  • ServSafe Food and alcohol handling

Timeline

Server

Beach Bowl
06.2024 - Current

Manager of Operations

Urban Air Adventure Park
09.2020 - 05.2024

Gymnastics Coach

World Class Gymnastics and Cheerleading
09.2019 - 05.2020

High School Diploma -

Mandarin High

Associate of Science - Nursing

Keiser University

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Madison Naylor