MADISON NEUBERT
Boise,ID
Summary
I am a committed, recent graduate who is eager to leverage exceptional communication and interpersonal skills professionally. Possesses experience in providing great service, data entry, and money handling. Capable of quickly memorizing product details and fostering strong customer relationships for the benefit of the organization or company growth..
Overview
4
4
years of professional experience
Work History
Server
Sids Garage
Boise, ID
06.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked with guests to get feedback on the food served, resolved issues, brought additional items, and refilled beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Implemented feedback from customers to improve service quality and menu offerings.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Technician
Empower Physical Therapy
09.2022 - 12.2023
- Work with patients of all ages to become pain free and improve quality of life
- Develop and aid in exercise routines
- Comprehensive knowledge of therapy techniques
- Team oriented and communicative
- Exercise team/company values daily
- Collect patients balances and work closely with billing department
- Give patients an explanation of their Insurance benefits
- Provide patients with their notes and paperwork
- Work closely with referring providers to provide the best care
Server
Corks and Hops
02.2022 - 09.2022
- Delivered fast, friendly, and exceptional service to customers
- Answered questions about menu selections and made recommendations when needed
- Accurately recorded orders and worked with other team members to ensure food and beverages exceeded guests expectations
- Managed opening and closing tasks, including restocking items and cleaning
Shift Lead
Dutch Brothers Coffee
10.2020 - 12.2021
- Specialized in making drinks while focusing on speed, quality and service
- Answered questions about menu selections and made recommendations when needed
- Built relationships with customers and team members
- Managed opening and closing tasks, including restocking items and cleaning
- Developed leadership skills, administered tasks, and had difficult conversations with teammates
Education
Masters of Sports and Exercise Science -
American Public University
01.2025
Bachelors of Integrated Media and Strategic Communications -
Boise State University
12.2021
Skills
- Team member support
- Task prioritization
- Positive and professional
- Strong work ethic
- Customer feedback management
- Multitasking and organization
- Upselling techniques
Timeline
Server
Sids Garage
06.2024 - Current
Technician
Empower Physical Therapy
09.2022 - 12.2023
Server
Corks and Hops
02.2022 - 09.2022
Shift Lead
Dutch Brothers Coffee
10.2020 - 12.2021
Masters of Sports and Exercise Science -
American Public University
Bachelors of Integrated Media and Strategic Communications -
Boise State University
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