Madison Norman

As a housekeeping lead, I supervised a team of housekeeping staff to ensure all areas were consistently cleaned and maintained to the highest standards. My responsibilities included assigning daily tasks, inspecting rooms and public areas for quality assurance, and ensuring compliance with health and safety regulations. I trained new hires on cleaning procedures, time management, and guest service etiquette. I also handled scheduling, maintained supply inventory, and communicated with management to address special cleaning requests or resolve guest issues. I promoted a team-oriented environment by leading by example, encouraging accountability, and helping the team meet productivity goals. My leadership helped increase staff efficiency, improve cleanliness scores, and create a more positive work environment.

• Assisted with inventory management, tracking cleaning supplies and equipment usage.
• Sanitized bathrooms and kitchens to uphold health and safety standards.
• Collaborated with staff to prepare facilities for special events and activities.
• Communicated effectively with team members to coordinate daily tasks efficiently.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Changed bed linens and towels, tidied up rooms.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Emptied trash receptacles throughout the property.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Maintained and organized cleaning supplies stock.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Followed safety procedures when handling hazardous materials.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Ensured that all health standards were met during cleaning operations.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.