SUSAN ARATO
Summary
Customer service expert with a decade of experience in management and hospitality. Skilled in creating welcoming atmospheres and efficiently managing operations to ensure high standards of service. Committed to delivering exceptional experiences while supporting team performance and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Private UHNW Principal - Confidential
Bee Cave, TX
02.2025 - Current
- Ensured cleanliness and organization in private residence, contributing to a welcoming environment for high-net-worth individual.
- Executed deep cleaning tasks in various areas, including kitchens and bathrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed laundry, ensuring proper care and presentation of garments and linens.
- Streamlined organization of household supplies, facilitating efficient access and use for household activities.
- Assisted with household management tasks, supporting overall home operations seamlessly.
- Engaged positively with clients and guests, enhancing overall service experience during daily duties.
Houosekeeper
Concious Cleaning Company
Austin, TX
10.2024 - 04.2025
- Ensured cleanliness and organization in private residence for high-net-worth individual, enhancing overall living environment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Managed laundry, ensuring proper care and presentation of garments and linens.
- Addressed guest requests promptly to ensure satisfaction with housekeeping services.
- Dusted air conditioning diffusers and ventilation systems to maintain optimal airflow and air quality.
General Manager
DKC
Denver, Colorado
03.2022 - 10.2025
- Oversaw daily operations and maintained store standards for customer satisfaction.
- Developed targeted sales strategies to promote merchandise and drive revenue growth.
- Managed inventory levels and coordinated timely restocking with suppliers to ensure product availability.
- Led staff training initiatives to enhance team performance and service quality.
- Addressed customer inquiries and resolved issues promptly to ensure loyalty.
- Selected new merchandise lines for introduction into the store based on market trends.
- Created weekly employee schedules aligning availability with business needs to optimize staffing.
Lead Bartender
Honey Elixir Bar
06.2021 - 09.2022
- Managed floor and bar staff to facilitate smooth operations during peak business hours.
- Successfully multitasked in a high stress, fast-paced environment
- Collaborated with colleagues during rush periods to enhance teamwork and deliver exceptional service and dining experiences
- Delivered excellent customer service to create a welcoming environment, enhancing patrons' overall experience
- Created new cocktails for seasonal menu change
- Ensured cleanliness of bar and floor to maintain a presentable and inviting atmosphere
Lead Bartender
Rove
Forest Hills, New York
07.2018 - 06.2022
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Delivered exceptional customer service by warmly greeting and efficiently serving guests.
- Coordinated with management on promotional events, increasing customer engagement.
- Encouraged lively conversations among patrons to enhance their social experience.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Ensured compliance with health regulations and safety standards in the bar area.
Education
Masters -
In Childhood Education
New York, NY05-2013
Bachelors -
in Art History
New York, NY01-2011
Skills
- Cleaning techniques
- Inventory management
- Time management
- Organizational skills
- Team leadership
- Team leadership
- Verbal communication
- Interpersonal skills
- Team leadership
Certification
- TABC Alcohol Certification, 12/01/25
- Food Handlers License, 12/01/25
References
- Joaquin Ortega, 303-809-1814
- Jocasta Hanson, 701-471-2587
Timeline
Housekeeper
Private UHNW Principal - Confidential
02.2025 - Current
Houosekeeper
Concious Cleaning Company
10.2024 - 04.2025
General Manager
DKC
03.2022 - 10.2025
Lead Bartender
Honey Elixir Bar
06.2021 - 09.2022
Lead Bartender
Rove
07.2018 - 06.2022
Masters -
In Childhood Education
Bachelors -
in Art History