MADISON O'CONNOR
Omaha,Nebraska
Summary
8+ years of experience in hands on customer service with a track record of happy customers. Received Bachelors degree in Business Administration with a minor in marketing in August of 2023. In search of a new job position to be able to show strengths and put knowledge and abilities to use
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager
The Goodlife Sports Bar & Grill
08.2020 - Current
- Used customer service experience and skills to accommodate to guests accordingly
- Used POS systems for transactions efficiently
- Memorized menus of drinks and food to assure accuracy and ability to answer any questions customers had
- Learned importance of good first interaction/impression
- Learned how to work well in fast paced, pressure filled environment
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Assistant Manager
Pacsun
10.2017 - 06.2020
- Completed audits and inventories of store and its contents on regular basis
- Kept up with organization of store to make it more appealing to customers
- Dealt with many customers' needs and improved substantially on customer service skills
- Completed company-wide tasks to keep store up-kept and well organized
- Assisted with scheduling and making sure shifts were covered and work hours were being met.
Education
Bachelor of Science (B.S.) in Business -
University of Nebraska-Omaha
Omaha, NE08.2023
Skills
- Microsoft & Google applications (excel, word, Google docs, etc)
- Sales Expertise
- Customer Service
- Social Media Platforms
- Time Management
- Attention to Detail
- Verbal and Written Communication
- Upselling strategies
- Organizational ability
- Adapt to fast paced environments
Timeline
Bartender Shift Manager
The Goodlife Sports Bar & Grill
08.2020 - Current
Assistant Manager
Pacsun
10.2017 - 06.2020
Bachelor of Science (B.S.) in Business -
University of Nebraska-Omaha
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