Madison Penick
Cumberland,RI
Overview
7
7
years of professional experience
Work History
Beverage Cart Attendant
Blackstone National Golf Club
05.2023 - Current
- Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
- Recorded and entered beverage orders into point-of-sale system.
- Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
- Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
Barista
Honey Dew Donuts
09.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Seasonal Worker
Pacific Sunwear
11.2018 - 12.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Barista
Marylou's Coffee Shop
12.2017 - 07.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cashier
Dave's Market Place
09.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts -
Community College of Rhode Island
Warwick, RI05.2023
Skills
- Multitasking Abilities
- Cash Register Operations
- Service Bar Restocking
- Order Accuracy
- Serve Customers
- Guest Services
- Sanitation Procedures
- Order Preparation
Timeline
Beverage Cart Attendant
Blackstone National Golf Club
05.2023 - Current
Barista
Honey Dew Donuts
09.2019 - 03.2020
Seasonal Worker
Pacific Sunwear
11.2018 - 12.2019
Barista
Marylou's Coffee Shop
12.2017 - 07.2018
Cashier
Dave's Market Place
09.2016 - 07.2017
Associate of Arts -
Community College of Rhode Island