Madison Pennell
Wesley Chapel,FL
Summary
Dynamic professional with strong customer service and communication skills. Dependable server with over 15 years of experience in the hospitality industry. Proven expertise in problem resolution and team collaboration, consistently contributing to a welcoming environment while maintaining high standards of cleanliness and service.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server
Riverhouse Waterfront Restaurant
Palmetto, Florida
12.2024 - 06.2026
- Greeted guests promptly and courteously within 2 minutes of being seated, enhancing overall dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff about customer allergies and special requests, ensuring safe and satisfactory dining experiences.
- Ensured cleanliness and organization of dining areas throughout shifts, contributing to a welcoming atmosphere.
- Ensured operational efficiency through task completion to ensure smooth restaurant transitions during openings and closings/sidework according to established protocols.
Hostess/Server
Michael's On East
Sarasota, Florida
10.2021 - 02.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Managed phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions through Toast and OpenTable.
- Assisted serving staff, food runners, and bussers in maintaining a clean and welcoming dining room for guests.
- Handled customer complaints effectively, escalating major issues to manager on duty for resolution.
Server
Red Lobster
Woodbridge, Virginia
05.2019 - 05.2021
- Provided excellent customer service in fast-paced dining environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash register operations and processed payments accurately.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on restaurant policies and procedures.
Receptionist Manager
Onelifefitness
Burke, Virginia
08.2017 - 04.2019
- Managed front desk operations, optimizing daily workflows for efficiency.
- Trained and supervised reception staff, reinforcing customer service standards to improve guest interactions.
- Handled incoming calls and directed inquiries to appropriate departments.
- Coordinated membership activities, boosting member engagement and satisfaction through targeted initiatives.
- Worked closely with accounting department on billing inquiries from members.
Sales Manager
Petland
Fairfax, Virginia
06.2014 - 07.2017
- Directed sales strategies to drive revenue growth and enhance customer engagement.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Analyzed market trends to identify opportunities for product expansion and promotion.
- Oversaw inventory management, ensuring optimal stock levels and product availability.
- Established strong vendor relationships to negotiate favorable terms and conditions.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Managed daily operations of sales department, supervising all staff members.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA05-2020
Skills
- POS operation; Toast, Aloha, Clover
- ServSafe Certified
- Food safety training
- Allergy awareness
- Exceptional customer service
- Effective communication
- Customer interaction techniques
- Verbal and written skills
- Attention to detail
- Reservation coordination
- Food and beverage pairings
- Banquet coordination
- Employee training
- Troubleshooting and problem resolution
- Inventory management
- Sales trend analysis
- Reliable and punctual
- Foreign language proficiency, American Sign Language
Certification
- ServSafe
- CPR
Affiliations
- West End Girls Rugby
- George Mason Womens Rugby
Timeline
Server
Riverhouse Waterfront Restaurant
12.2024 - 06.2026
Hostess/Server
Michael's On East
10.2021 - 02.2024
Server
Red Lobster
05.2019 - 05.2021
Receptionist Manager
Onelifefitness
08.2017 - 04.2019
Sales Manager
Petland
06.2014 - 07.2017
Bachelor of Science - Business Management
George Mason University