Madison Perez
Turlock,CA
Summary
Dedicated server with extensive customer service experience in high-pressure settings. Demonstrated proficiency in managing inquiries and processing orders with precision. Collaborated effectively with kitchen staff to ensure prompt service while adhering to health regulations. Committed to maintaining cleanliness and enhancing overall dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Jams @209 Sports Bar and Grill
TURLOCK, California
05.2025 - Current
- Delivered exceptional customer service in fast-paced sports bar, ensuring positive guest experiences.
- Took orders from customers accurately and in a timely manner.
- Served food orders efficiently and courteously, contributing to a seamless dining experience.
- Resolved customer inquiries and complaints swiftly, enhancing customer satisfaction.
- Ensured compliance with health and safety regulations throughout the establishment.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender/Server
Al's Place
Walnut Grove, California
06.2024 - 11.2024
- Prepared and served diverse cocktails and beverages to customers efficiently.
- Engaged guests in friendly conversation, delivering exceptional customer service.
- Maintained cleanliness and organization of bar area and equipment.
- Operated cash register and point of sale system for smooth transactions.
- Monitored inventory of liquor, beer, wine, and beverage items to support timely service and minimize shortages.
- Performed opening and closing duties, including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bar Operations Supervisor
Wimpy’s Marina
Walnut Grove
03.2023 - 06.2024
- Stocked the serving station and salad bar, and opened and closed the bar and dining room.
- Prepared salads, assisted cooks, served food and alcohol, and managed inventory to ensure smooth operations.
- Gained experience in customer service, food and alcohol handling, money handling, and thriving in fast-paced environments.
- I hope to continue growing and furthering my skills in my future lines of work!
Barista
Starbucks
Lodi
08.2022 - 09.2023
- Executed accurate drink preparation while processing customer orders at front register and drive-thru.
- Demonstrated excellent customer service skills while managing high volumes of orders.
- Maintained cleanliness and organization of workstations and equipment.
- Operated cash registers to process customer payments.
- Provided excellent customer service and resolved inquiries effectively.
- Followed health and safety guidelines during food handling and preparation.
Education
William Jessup University - computer science
William Jessup University
Rocklin05-2021
Cosumnes River College - computer engineering, Mathematics
Cosumnes River College
Sacramento06-2020
Skills
- Food and Beverage preparation
- Point of sale operation
- Cash handling
- Food safety compliance
- Inventory and time management
- Customer service
- Team player
- Problem solving
Certification
• Food and Beverage Handlers
• RBS Training
• RBS Training
Timeline
Server
Jams @209 Sports Bar and Grill
05.2025 - Current
Bartender/Server
Al's Place
06.2024 - 11.2024
Bar Operations Supervisor
Wimpy’s Marina
03.2023 - 06.2024
Barista
Starbucks
08.2022 - 09.2023
William Jessup University - computer science
William Jessup University
Cosumnes River College - computer engineering, Mathematics
Cosumnes River College